Orders & Payments

Guidance on managing your order, tax invoices, cancellations, and payment details.

What payment methods do you accept?

We offer a range of secure payment options to make checkout easy:. Credit & Debit Cards (Visa, Mastercard, Amex). PayPal. Afterpay (Buy Now, Pay Later). Bank Deposit (manual approval required before fulfilment). All orders must be paid in full before

Can I pay later or hold stock for a future delivery?

All orders must be paid in full at checkout. We are unable to hold unpaid stock or delay dispatch for a future date once payment is received.👉 For more details on how orders are shipped, see Delivery Timeframes.

What should I do if I have problems during checkout on the website?

If you're experiencing issues at checkout:. 1. Check that your card details, billing and shipping details are all correct. 2. Ensure sufficient funds are available. 3. Try using another browser or device. 4. Retry PayPal or Afterpay login if using th

What should I do if I provided the wrong delivery address for my order?

If you’ve entered an incorrect delivery address, please contact us as soon as possible via chat or email. Have your order number and confirmation details ready so we can quickly review your request. If your order has not yet been dispatched, we can u

How can I use a discount code if it is not working during checkout?

Enter your code in the discount field at checkout before completing payment. Discounts cannot be applied after an order is placed. Some codes may be single-use, time-limited, or exclude certain products or brands. 💡 Having trouble applying your code

Can I request a payment link to complete my purchase?

Yes. If you’d prefer a direct payment link for your order, email [email protected] with your order details and we’ll send one through.

Do you offer gift cards and how do I use them?

Kent Street Cellars gift cards are available to purchase directly through our online store. The perfect present for anyone who loves exploring premium wine, spirits, champagne, and more. From limited-release bottles to elegant glassware and non-alcoh

Why was my payment declined?

Common reasons include:. Incorrect card details or billing address. Insufficient funds. Expired card. Bank security checks or fraud prevention flags. PayPal/Afterpay account issues. Payment gateway processing delays. If your payment was declined, try

Do you charge GST or duties on international orders?

For orders shipped within Australia, GST is included in the product price. For New Zealand, Canada, EU and other international destinations, shipping, customs duties and import taxes are calculated at checkout. These fees are the responsibility of th

My PayPal payment is still processing. What does this mean?

Occasionally, PayPal payments may take extra time to process. Your order will not be dispatched until the payment clears. Once cleared, your order will automatically move into fulfilment. This may take a few business days, depending on PayPal’s proce

Can I use bank transfer for Same Day or time-sensitive orders?

We do not recommend bank transfers for urgent orders. Payments must fully clear before an order can be released, which means Same Day, VIP, and other time-sensitive deliveries are not available with this method. For urgent deliveries, we suggest usin