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Returns & Refunds

Delivery & Shipping

The KSC Concierge

Common reasons include:<ul data-start="2353" data-end="2524"><li data-start="2353" data-end="2398">Incorrect card details or billing address</li><li data-start="2399" data-end="2421">Insufficient funds</li><li data-start="2422" data-end="2438">Expired card</li><li data-start="2439" data-end="2489">Bank security checks or fraud prevention flags</li><li data-start="2490" data-end="2524">PayPal/Afterpay account issues</li><li data-start="2490" data-end="2524">Payment gateway processing delays</li></ul>If your payment was declined, try again with updated details or use an alternative method. Still unsure? Contact your bank or reach out to us at <a data-start="2673" data-end="2705" href="mailto:%20support@kentstreetcellars.com.au">support@kentstreetcellars.com.au</a>.&#x1F449; See also: <a data-start="3890" data-end="3954" href="https://kscconcierge.gorgias.help/en-US/my-paypal-payment-is-still-processing-what-does-this-mean-2532133">My PayPal payment is still processing. What does this mean?</a>

Common reasons include:. Incorrect card details or billing address. Insufficient funds. Expired card. Bank security checks or fraud prevention flags. PayPal/Afterpay account issues. Payment gateway processing delays. If your payment was declined, try

Why was my payment declined?

Orders & Payments

What are your delivery timeframes?

How do I place an order with same-day delivery?

Do you offer same-day delivery?

How much does shipping cost?

Do you ship internationally?

Which couriers do you use?

Can I schedule my delivery?

How are orders packed?

Do you deliver to PO Boxes and Parcel Lockers?

Do you offer shipping insurance?

Can I track my order?

Do you deliver to my suburb/postcode?

What payment methods do you accept?

Can I pay later or hold stock for a future delivery?

What should I do if I have problems during checkout on the website?

What should I do if I provided the wrong delivery address for my order?

How can I use a discount code if it is not working during checkout?

Can I request a payment link to complete my purchase?

Do you offer gift cards and how do I use them?

Do you charge GST or duties on international orders?

My PayPal payment is still processing. What does this mean?

Can I use bank transfer for Same Day or time-sensitive orders?

My order is delayed. Can I get a refund?

How do I start a return?

What is your returns policy?

My order arrived damaged. What should I do?

Can I return an item if I changed my mind?

Can I return a gift?

When will I receive my refund?

Who is Kent Street Cellars?

Can I cancel my order?

Do you have a physical store? Where are you located?

Where do you ship from?

Are you Australian-owned?

What makes Kent Street Cellars different?

Is it safe to shop with you?

What are your business hours?

About Kent Street Cellars

Do you offer corporate gifting?

Can I order alcohol for weddings or events?

Do you offer bulk or large order discounts?

Can I add gift wrapping, cards, or engraving?

How do I send gifts to multiple addresses?

Do you offer personalised or branded gifts?

Can I include a personal message with my gift?

Do you offer engraving?

Do you offer corporate personalisation?

Do you sell kegs / bulk alcohol?

Gifting & Special Requests

Do you sell rare and collectible bottles?

Do you sell non-alcoholic drinks?

Do you sell kegs or bulk alcohol?

Can I request a specific product?

Do you sell glassware and barware?

What happens if a vintage is unavailable?

Do you offer price matching?

Products & Availability

Why was my payment declined?Updated a month ago