Returns & Refunds
How to return an item, request a refund, or resolve issues with damaged or faulty products.
My order is delayed. Can I get a refund?
If your order is delayed over 3 weeks due to courier or fulfilment issues, you may request an immediate refund or replacement. For shorter delays, once the order arrives you may still return it within 7 days (standard change of mind costs apply). 👉
How do I start a return?
You can initiate a return through the KSC Returns Portal within 7 days of delivery.Simply enter your order number, share a short description of the issue, and upload any relevant photos. Once approved, you’ll receive instructions and a prepaid return
What is your returns policy?
We offer a straightforward process for returns and exchanges. All requests are reviewed by our team. Once approved, you’ll receive a return shipping label. Please ensure your order is securely packed before sending it back. Faulty, damaged or incorre
My order arrived damaged. What should I do?
We are sorry to hear that. Please:. Take clear photos of the item and packaging. Submit a return request through the Returns Portal or email us directly with the photos ([email protected]) within 7 days. Select whether you would like a
Can I return an item if I changed my mind?
Yes, if your item is unopened and in resaleable condition. Returns must be lodged within 7 days of delivery. Return shipping fees apply ($10 metro or $25 regional per box). A $15 handling fee applies per order. 👉 Lodge your request via the Returns P
Can I return a gift?
Yes. If you received a gift and would like to exchange it:. Returns must be lodged within 7 days of delivery. Items must be unopened and in resaleable condition. Exchanges are available. Sale items cannot be returned unless faulty. Provide the order
When will I receive my refund?
Faulty, damaged or incorrect items: Refunds are processed to your original payment method within 10 business days of us receiving the return. Change of mind: 105% store credit is issued once your item is received, or you can request an exchange. Duri
Who is Kent Street Cellars?
Kent Street Cellars is a premium online destination for fine wine, champagne, spirits, and lifestyle products. Established in 2010 as a bricks-and-mortar store in Sydney’s CBD, we quickly became known for our corporate liquor services and rare, sough
Can I cancel my order?
Orders are usually packed and dispatched quickly, so cancellations may not always be possible once processing has begun.If you need to cancel, please contact us immediately via chat or email with your order number. We’ll do our best to help, but if y