What is your returns policy?Updated a month ago

We offer a straightforward process for returns and exchanges. All requests are reviewed by our team. Once approved, you’ll receive a return shipping label. Please ensure your order is securely packed before sending it back.

• Faulty, damaged or incorrect items: Covered by us, no fees apply.

• Change of mind or incorrectly purchased: Item must be unopened and resaleable. Return shipping ($10 metro / $25 regional per box) and a $15 handling fee apply.

• Gift returns: Eligible for exchange or 105% store credit.

• Sale items: Cannot be returned, unless faulty.

• Aged wines & heat damage: Case-by-case, assessed on receipt.

👉 Start a return via our Returns Portal.