Chat live with our Concierge Team for fast help with orders, delivery and product questions. Available Mon–Fri, 9am–5pm AEST.

Fill out the form below and our Concierge Team will get back to you as quickly as possible. For urgent delivery enquiries, please use Live Chat.

Terms & Conditions

Shipping Policy

Returns Policy

Privacy & Security

Contact Us

Returns & Refunds

Delivery & Shipping

The KSC Concierge

If you&apos;re experiencing issues at checkout:&#xA0;1. Check that your card details, billing and shipping details are all correct.2. Ensure sufficient funds are available.3. Try using another browser or device.4. Retry PayPal or Afterpay login if using those methods. If the issue continues, contact us via chat or email. We can assist you directly at <a data-start="1335" data-end="1367" href="mailto:%20support@kentstreetcellars.com.au">support@kentstreetcellars.com.au</a> and, if required, issue a secure payment link to complete your order.&#x1F449; See also: <a data-start="1678" data-end="1711" href="https://kscconcierge.gorgias.help/en-US/why-was-my-payment-declined-2532048">Why was my payment declined?</a>

If you're experiencing issues at checkout:. 1. Check that your card details, billing and shipping details are all correct. 2. Ensure sufficient funds are available. 3. Try using another browser or device. 4. Retry PayPal or Afterpay login if using th

What should I do if I have problems during checkout on the website?

Orders & Payments

What are your delivery timeframes?

How do I place an order with same-day delivery?

Do you offer same-day delivery?

How much does shipping cost?

Do you ship internationally?

Which couriers do you use?

Can I schedule my delivery?

How are orders packed?

Do you deliver to PO Boxes and Parcel Lockers?

Do you offer shipping insurance?

Can I track my order?

Do you deliver to my suburb/postcode?

What payment methods do you accept?

Can I pay later or hold stock for a future delivery?

What should I do if I provided the wrong delivery address for my order?

How can I use a discount code if it is not working during checkout?

Can I request a payment link to complete my purchase?

Do you offer gift cards and how do I use them?

Why was my payment declined?

Do you charge GST or duties on international orders?

My PayPal payment is still processing. What does this mean?

Can I use bank transfer for Same Day or time-sensitive orders?

My order is delayed. Can I get a refund?

How do I start a return?

What is your returns policy?

My order arrived damaged. What should I do?

Can I return an item if I changed my mind?

Can I return a gift?

When will I receive my refund?

Who is Kent Street Cellars?

Can I cancel my order?

Do you have a physical store? Where are you located?

Where do you ship from?

Are you Australian-owned?

What makes Kent Street Cellars different?

Is it safe to shop with you?

What are your business hours?

About Kent Street Cellars

Do you offer corporate gifting?

Can I order alcohol for weddings or events?

Do you offer bulk or large order discounts?

Can I add gift wrapping, cards, or engraving?

How do I send gifts to multiple addresses?

Do you offer personalised or branded gifts?

Can I include a personal message with my gift?

Do you offer engraving?

Do you offer corporate personalisation?

Do you sell kegs / bulk alcohol?

Gifting & Special Requests

Do you sell rare and collectible bottles?

Do you sell non-alcoholic drinks?

Do you sell kegs or bulk alcohol?

Can I request a specific product?

Do you sell glassware and barware?

What happens if a vintage is unavailable?

Do you offer price matching?

Products & Availability

What should I do if I have problems during checkout on the website?Updated a month ago